farmbureaubank.com | FAQs - Services
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FAQs For Services FAQs - Services

Click on a subject heading to review questions and answers that relate to your needs. Further links to additional information exist in several answer sections. For specific information not covered here, please contact us.

Q: How do I view my credit card statement online?

You can view your credit card statements by accessing your account at farmbureau.bank.

Once logged in, follow the quick and easy steps below:

  1. Under "Account Info" tab, select the "eStatements" link.
  2. You will be able to access a .PDF version of your statements by clicking on the desired billing cycle date. You may also enroll in paperless statements here.
Q: How can I see my transaction history online?

You can view your credit card transaction history by accessing your account at farmbureau.bank.

Once logged in:

  1. Your recent transactions are posted on the credit card center's main page.
  2. If you do not see a transaction on the main page or wish to search for a specific transaction, hover over the "Account Info" tab and select the "Account Activity" link.
  3. You will be able to view your posted transactions and easily search by date range and/or filter your history by category and/or price range.
Q: How do I make a Credit Card payment?

To pay your credit card online:

  1. Access your account at farmbureau.bank.
  2. Click on the red "Make Payment" button under the section "Current Payment Due".
  3. You will need to add a payment account if you have not already by clicking the "Add Payment Account" link. If you have already added one, select the desired account from the drop down menu, the payment amount you wish to make, the date in which you wish to make the payment, and click "continue".
  4. Review the transactions details. If they are correct, click "Confirm Payment". You will be given a reference number to retain for your records that confirms the transaction has been completed.

To pay your credit card by mail, send the check and the remittance portion of your statement to:
     Farm Bureau Bank Consumer Card Services
     PO Box 37035
     Boone, IA 50037-0035

To pay your credit card by phone, call 1-866-644-2535.

Q: Can I schedule my payments to be made each month automatically?

Yes! To set up recurring payments on your account, follow the quick steps below:

  1. Access your account at farmbureau.bank.
  2. Hover over the "Payments" tab and select "Automatic Payments".
  3. Select your desired monthly payment amount, enter your payment account information, and click "Submit".
Q: How do I dispute a charge on my Farm Bureau Bank Credit Card?

Disputes may be filed two ways:

  1. Access your account via farmbureau.bank
    1. Hover over the "Account Services" tab and select the "Dispute Transactions" link.
    2. Click the "View Transactions" button. You may select a specific billing cycle from the drop down menu or click through the transactions in the transaction summary.
    3. Place a check mark next to the transaction(s) and click "Submit".
  2. You may also contact Farm Bureau Bank directly to dispute a charge by calling 1-866-644-2535.
Q: How can I redeem my reward points?

Points can be redeemed by accessing your account at farmbureau.bank. Once logged in, click the "Browse Rewards" button.

Q: Do I need a Personal Identification Number (PIN Code) to use my Chip-Card?

Some merchants may require the use of a PIN code as an added identification feature. There are two ways to setup a PIN code:

  1. Call 1-888-891-2435 and follow the automated system. This method allows you to select a custom, personalized PIN code ready for immediate use.
  2. You may also contact a Farm Bureau Bank Personal Banker by calling 1-866-644-2535 and request a randomly produced PIN code via mail which will arrive within 7-10 business days.
Q: How do I report a lost or stolen credit card?

Call 1-866-644-2535 and speak with a Farm Bureau Bank Personal Banker.

Q: Why are the numbers on my MasterCard flat?

If you have a credit card with "flat" numbers, you have received a MasterCard Unembossed Chip-Card. The flat numbers serve as another security feature to help manage risk. If you have questions regarding your MasterCard Unembossed Chip Card call 1-866-644-2535 to speak to a Farm Bureau Bank Personal Banker.

 

Q: If I have a Farm Bureau Bank account where do I make deposits to this account?

Deposits are mailed to:

Farm Bureau Bank
PO Box 33427
San Antonio, TX 78265-3427

Q: What is Farm Bureau Bank transit routing number?

121281892

Q: What is E-option?

E-Option is a paperless statement option for Checking and Money Market accounts. It may earn a higher rate than a non E-Option account. If you select E-Option, you will not receive a paper statement. You will view your monthly statements electronically by logging into Online Banking.

Q: How do I elect E-Option?

To elect E-Option, please contact us at 1-800-492-3276, Monday-Friday 7am-7pm CST or email us at services@farmbureaubank.com.

Q: How do I apply for Overdraft protection?

There are two options for Overdraft protection for your Farm Bureau Bank deposit account. One is through your Money Market Savings account and the other is through your Farm Bureau Bank credit card account.

There is no service fee for having overdraft protection. If you do overdraw your account and you have selected your credit card as overdraft protection, we will transfer in increments of $100.00 to your checking account to cover any incoming items. There will be a cash advance fee charged to your credit card if it is utilized for overdraft protection. This will enable you to avoid any overdraft fees for incoming items covered by your FBB credit card up to your credit limit.

If you set up your Money Market Savings account for Overdraft protection, the six withdrawals a month clause still applies. We transfer from your MMSA only the amount required to cover your negative account balance.

Q: How do debit card alert notifications work?

Getting in touch with you quickly is critical to stopping any potential card fraud. 86% of Americans have a mobile device and this offers a convenient and free** method to contact you fast. With our Card Alert Notification service, you will receive a text message asking you to confirm if a suspicious transaction was authorized by you.

  • The text message will arrive with a 5 digit code (33748) and contain our financial institution name, dollar amount of the transaction and merchant name.
  • You will be asked to reply with "Yes" if you authorized the transaction. You will receive a confirming text message and can continue to use your card with confidence.
  • A "No" reply means you have not authorized the transaction. You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account. Please answer this important call. Do not reply to the text message with any personal or confidential card information.
  • If you would like to opt out of receiving these important messages by text, you may reply with STOP to indicate this preference

For more details about Farm Bureau Bank debit card alert notification, click here. To contact a personal banker, please call 1-800-492-3276 and select option 5, or send an email to services@farmbureaubank.com.

** Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.

Q: How does the online shopping security feature work?

Your Visa Debit card will have an extra layer of security when you use it to make online purchases. You're automatically protected, there is no need to enroll for this. This free* security feature confirms your identity with a one-time passcode during an online transaction, following the detection of suspicious activity. The one-time passcode will be sent to you via SMS text message, if we have a mobile phone number on file. Learn More

 

*Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.

 

Q: Can I change my address online?

Yes. To update your contact information online, visit farmbureau.bank.

  1. Under "Other Services", click on "Update Contact Info" and login with your Last Name/Company Name and Last 6 of SSN/Tax ID.
  2. Enter the information you wish to update.
  3. Once complete, click on "Submit Change".

Is my contact information updated immediately?
The change may take 24 to 48 hours to go into effect.

Q: I have a suggestion for improving your website. Where do I send it?

Please send any suggestions or questions to: services@farmbureaubank.com

Q: Can I apply for a Farm Bureau Bank account online?

Depending on what kind of account you want to open with us, you can apply online, over the phone, or by filling out an application. Deposit accounts do have a minimum opening amount of $100 and CDs have a minimum opening amount of $1000. Please visit our homepage at www.farmbureaubank.com and click on "products/services" and then click on the type of product you are interested in.

Q: Can I use Bill Pay no matter what kind of account I have with Farm Bureau Bank?

No. Bill Pay is for deposit accounts. If you are interested in opening a deposit account, please visit Performance Checking account information or Money Market Savings account information. However, you can pay your credit card and vehicle loan online if you are registered for Internet Banking Service.

Q: How do I make a Farm Bureau Bank Credit Card payment online?

To pay your credit card online:

  1. Access your account at farmbureau.bank.
  2. After your credit card appears in the new window, click on "Pay Credit Card" from the top menu bar.
  3. Select "Make Payment Now" and click "OK". Choose your "Pay From" account, the payment date, and the dollar amount.
  4. Click "OK". Review the transactions details. If they are correct, click "OK".

You will be given a reference number to retain for your records that confirms the transaction has been completed.

Q: How do I pay a Farm Bureau Bank Vehicle loan online?

To pay your vehicle loan payment online please click here.

Q: What is the address to make a vehicle loan payment?

The address for vehicle loan payments:

Farm Bureau Bank
PO Box 33427
San Antonio, TX 78265-3427

Q: Can I schedule my vehicle loan payments to come out automatically from my checking account?


Yes, setting up to pay your recurring loan payments electronically is a safe and convenient process. Please sign up here.

Q: How do I update my banking information for my automatic payments on my vehicle loan?


Please log in here to update banking information for automatic payments on your vehicle loan.

Q: Do you offer a program that allows you to skip a payment on my vehicle loan?

Yes, free up some money for what you need most today. Request your Skip a Pay now!

Q: How do I pay a Farm Bureau Bank Vehicle loan online?

To pay your vehicle loan payment online please click here.

* Rates disclosed as Annual Percentage Rate (APR) and Annual Percentage Yield (APY). Farm Bureau, FB, and the FB National Logo are registered service marks owned by, and used by Farm Bureau Bank FSB under license from, the American Farm Bureau Federation. Farm Bureau Bank FSB is a service-to-member institution which provides banking services to Farm Bureau members and others in participating states. Services are not available in the following states: IL, KS, MI, MO, NY, OH, and WY.